February 28, 2020

#SiftShelf Roundup: Knowledge Management for Changing Workforces

You’ve probably heard the phrase: “It’s not what you know, but who you know.” How about “It’s not what you know, but how you manage it?” This week’s roundup challenges the status quo of knowledge management in the workplace and aims to make you take a fresh look at your organization’s KM processes - everything from how to implement knowledge transfer programs, why workplace transparency is essential, and how cross-generational interaction can play a part.

Drew Carter - Bridging the Workplace Generation Gap Through Tech, Design, and Leadership

Generational differences can seem like an obstacle, however Carter’s piece argues that workplaces can turn these differences into strengths through technology, culture, and even work space design.  

Eden King, Lisa Finkelstein, Courtney Thomas, and Abby Corrington - Generational Differences At Work Are Small. Thinking They’re Big Affects Our Workplace

Study after study shows that, despite perceptions, workers across five generational cohorts exhibit largely similar job attitudes. What actually has a significant impact on work? Age meta-stereotypes.

Ameya Deshmukh - The Benefits of Transparency in the Workplace

People say they want workplace transparency, but what are the benefits of practicing it? This piece covers the four types of workplace transparency, an Inc 100 study that links transparency to growth, and why you should care.

CircleHD - Knowledge Management Strategies in the Workplace

A question that this article poses upfront is: “How many [companies] worry about the financial loss because of a lack of access to knowledge management systems?” Unfortunately, not many. So, how can your org break away from the pack to leverage a winning KM strategy?

Maestro - How to Effectively Complete a Knowledge Transfer Plan

An important team member leaving your org feels much like a breakup, and many orgs struggle to formalize knowledge transfer processes when these departures occur. This piece argues that it’s less about preparing for a departure but creating a proactive plan to capture critical knowledge, and goes further to point out the difference between tacit vs. explicit knowledge.

Dana Youngren - 4 Strategies for Succeeding with Your Knowledge Transfer Plan

On average, 10,000 Baby Boomers retire every day. Moreover, the average worker changes jobs every three years. With those kinds of numbers, employees need to constantly exchange knowledge. Youngren outlines four steps to put an effective knowledge transfer plan in place, including how to choose a knowledge-sharing platform.

Susan M. Heathfield - Training Employees In-house Has Powerful Advantages

Why look externally when internal training already has an upper hand? Internal training jumps a potential barrier in that it reflects a knowledge of challenges and problems people face every day at work, and the exact skills they need to succeed.

Tom Taulli - How to Create an Effective Company Training Program

Employing the right talent is only the beginning. The real challenge is finding players on your team with the right skills. Taulli proposes a way to bridge that skills gap: investment in company training. The first step? Setting clear goals and objectives.

MindTools - Managing Knowledge Workers

Who are knowledge workers? In the most basic sense, they are the source of an org’s new ideas. These days, between 25% and 50% of jobs require people to create, use, and share knowledge, but how do you measure and manage knowledge workers? This MindTools piece tells you how to do just that.

Mary Davis and Robert Simmons - 8 Steps to Implementing a Knowledge Management Program

An effective knowledge management program includes five key considerations: people, processes, technology, structure, and culture. One mistake to avoid? Jumping to a knowledge management solution first.

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